Principal Consultant / VP – Target Operating Model & Operations Transformation

Principal Consultant / VP – Target Operating Model & Operations Transformation

Location: Hybrid (3 days onsite, London)

Employment Type: Fixed Term Contract (6 Months)

Start Date: Immediate Joiners Preferred

Practice: Consulting – Banking & Financial Services

About Delta Capita:

Delta Capita is a leading global consulting, managed services and technology provider to the financial services industry. We partner with major financial institutions to solve complex operational, regulatory and transformation challenges through a combination of deep domain expertise and delivery excellence.

The Opportunity:

We are seeking an experienced Principal Consultant / VP-level professional to support a high-profile Operations Transformation programme within a global banking environment. This role will play a critical part in shaping future operating models, developing strategic recommendations, and creating executive-level narratives that align business, operations and technology priorities.

The successful candidate will combine strong consulting, operating model design and stakeholder management expertise with the ability to synthesize complex information into clear, compelling recommendations for senior leadership.

This is an intensive, fast-paced programme with an initial delivery focus over the next several months and requires an individual comfortable operating in ambiguous environments and driving outcomes quickly.

Key Responsibilities:

Strategic Assessment & Operating Model Design

• Assess current operational processes, organisational structures and target state requirements.

• Conduct operating model reviews and identify opportunities for transformation, simplification and optimisation.

• Analyse operational activities, costs, FTE utilisation, risk drivers and technology dependencies.

• Define and articulate future-state Target Operating Models (TOMs) aligned to strategic business objectives.

• Identify key operational pain points, root causes and improvement opportunities.

Strategy Development & Storytelling

• Convert large volumes of fragmented information into concise executive-level insights and recommendations.

• Develop compelling strategic narratives linking operational objectives, technology initiatives and business priorities.

• Create high-quality presentation materials for senior leadership and steering committees.

• Translate findings into practical, actionable and fundable transformation roadmaps.

Stakeholder Engagement

• Conduct interviews and workshops with senior business, operations and technology stakeholders.

• Facilitate discussions to gather requirements, validate findings and build consensus.

• Present recommendations confidently to Executive Directors, Managing Directors and senior programme sponsors.

• Collaborate across multiple teams and geographies to drive alignment.

Business Analysis & Transformation Delivery

• Gather and analyse information from SMEs, documentation and existing processes.

• Assess operational workflows, manual interventions, control environments and technology impacts.

• Support prioritisation of initiatives based on business value, investment requirements and delivery dependencies.

• Help define transformation opportunities and associated business cases.

Required Experience:

Essential

• Significant experience within Financial Services Consulting, Strategy, Transformation or Change Management.

• Proven experience designing and implementing Target Operating Models.

• Strong operations transformation experience within large banking environments.

• Exceptional executive communication and strategic storytelling capabilities.

• Strong PowerPoint development and executive presentation skills.

• Experience engaging and influencing senior stakeholders at Director, MD or C-suite level.

• Excellent workshop facilitation and stakeholder interviewing experience.

• Strong analytical and business analysis skills.

• Experience developing transformation roadmaps and business cases.

• Ability to work independently within small, high-performing teams.

Preferred

• Experience within Payments, Transaction Banking, Operations or Wholesale Banking environments.

• Understanding of operational risk, process optimisation and organisational design.

• Familiarity with Lean, Six Sigma, process mapping and continuous improvement methodologies.

• Experience supporting large-scale strategic transformation programmes.

Why Join Delta Capita?

• Work on a high-profile transformation programme within a leading global banking environment.

• Exposure to senior executive stakeholders.

• Opportunity to shape strategy and operating model decisions with measurable business impact.

• Collaborative consulting environment focused on solving complex financial services challenges.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a fixed-term position located in London with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

• Managed Services

• Consulting & Solutions

• Technology

To know more about Delta Capita and our culture click here:  Working at DC - Delta Capita .

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